1.
What is the cost of the Information Assurance
CD-ROMs and videos?
Answer: All Information Assurance
products are distributed at no cost to Government
civilian employees, Military personnel or
contractors who have a Government sponsor.
You will be notified of exceptions when
you submit your order.
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2.
How long will it take to receive my order?
Answer: Allow 2-3 weeks for delivery.
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3.
I live overseas. Can I order IA training products?
Answer: Yes, but DISA HQ will no
longer mail packages to foreign addresses
which are not APO or FPO addresses. If you
are ordering products to be mailed to a non-APO/FPO
foreign address, you must submit a FedEx number
with your order.
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4.
May I make my own copies of the IA training
products I receive?
Answer: Prior approval is required
for copying IA training products. Send
an email to DODIAETA@ncr.disa.mil to request
permission.
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5.
What Commercial Off the Shelf (COTS)/Government
Off the Shelf (GOTS) products were used to
create my IA Product?
Answer: Each IA Product contains
credits at the end that describe the products
used to create that product.
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6.
What are the system requirements for running
the IA training products?
Answer:
The following are the Minimum System Requirements.
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7.
The IA Awareness Training page either won't
load or only loads part way. The menu buttons
are missing. What can I do?
Answer: The workstation you are
using is most likely does not have Flash
plugin working properly. Either consult
your LAN administrator or use another workstation.
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8.
I just completed a training module but the
training won't advance to the next one. What's
wrong?
Answer: The web browser you are using is
most likely not configured to accept cookies.
Cookies keep a record of what modules have been
completed. Either consult your LAN administrator
or use another workstation.
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9.
Where
is the certificate my CD refers to, and what
should I do with the certificate?
Answer: Some of the IA training
products include the option to print out a
certificate after training is completed.
You should print the certificate, sign it,
and give it to your local training coordinator.
Please DO NOT fax the certificates back, since
there is no central repository for records
to be kept. If the certificate is not
on the CD-ROM, the certificate does not exist.
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10.
The certificate did not print. Can
I have it emailed to me?
Answer: No. Certificates are not recoverable
once the window has been closed. The training
will need to be repeated if the certificate
fails to print. Make sure a printer is properly
configured with the workstation and is full
of paper before beginning the training. The
courseware will prompt your computer to print
the certificate if all modules have been taken.
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11.
What should I do when the CD does not seem
to work?
Answer: A defective CD-ROM is
extremely rare. If it doesn't seem
to work, try the following:
1. Check the readme file included
on the CD-ROM.
2. Attempt to run the CD-ROM from multiple
PCs. If you have a home computer,
you might want to try it there too.
3. Try running the CD-ROM on a stand-alone
computer to avoid network configuration
issues.
4. Contact your local System Administrator
or Help Desk if the problem continues.
If you have tried all of these suggestions
and you are still experiencing difficulties,
send an email to DODIAETA@ncr.disa.mil.
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12.
What training is required before a person
may be given SIPRNET access?
Answer: DISA INFORMATION SYSTEMS
CENTER requires all users of the Classified
DISANet take the DOD IA Awareness CD-ROM training
prior to getting access; other agencies may
have different requirements.
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13.What
is the approximate run time of all of the
different products?
Answer: The approximate
run times are listed in the Product Description. Some instructions are self-paced
and run time may vary.
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14.
Which IA Training Products have been discontinued?
Answer: The following IA Training
Products have been discontinued:
- CD - Critical Infrastructure Protection
discontinued as of August 2005.
- CD - Windows 2000 Security Date 04/04–
Ver 1.0 discontinued as of June 2005.
- CD - System Administrator Incident Preparation
& Response (SAIPR) for Windows NT
Date 07/99 - Ver 1.1 discontinued as of
May 2005.
- Video - Solar Sunrise, Dawn of a New
Threat/Risky Business discontinued as
of September 2004.
- CD - Information Assurance (IA) for
Auditors & Evaluators discontinued
as of September 2004.
- CD - Information Age Technology, V 2.1
discontinued as of August 2004.
- Video - Understanding PKI (DOD) discontinued
as of August 2004.
- CD - Secret and Below Interoperability
(SABI) discontinued as of October 2006.
- CD - Information Assurance in Defense
in Depth discontinued as of October 2006.
- CD - Public Key Infrastructure (PKI)
discontinued as of October 2006.
- CD - DITSCAP as of March 2008.
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15.
Where are the "Operational Information
Systems Security (OISS) Parts 1 & 2"
CDs?
Answer: The "Operational Information
Systems Security (OISS) Parts 1 & 2"
CDs were revised under a new name "Information
Assurance Policy & Technology (IAP&T)"
- October 2007.
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