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Please see for updates to PKI/E content until the DoD Cyber Exchange goes live.

Cybersecurity Training Products/Courses Frequently Asked Questions (FAQs)


1. What is the cost of the cybersecurity CD-ROMs and videos?

Answer: All cybersecurity training products are distributed at no cost to DoD organizations and members; Federal, State, and local government organizations and academic institutions. You will be notified of exceptions when you submit your order.

2. How long will it take to receive my order?

Answer: Allow 2-3 weeks for delivery.

3. I live overseas. Can I order cybersecurity training products?

Answer: Yes, but DISA HQ will not mail packages to foreign addresses which are not APO or FPO addresses. If you are ordering products to be mailed to a non-APO/FPO foreign address, you must submit a FedEx number with your order.

4. May I make my own copies of the cybersecurity training products I receive?

Answer: Prior approval is required for copying cybersecurity training products. Send an email to to request permission.

5. The cybersecurity training page either won't load or the menu buttons are missing. What can I do?

Answer: The workstation you are using is most likely does not have Flash plugin working properly. Either consult your LAN administrator or use another workstation.

6. I just completed a training module but the training won't advance to the next one. What's wrong?

Answer: You may not have completed all of the training in the module or the web browser may not be configured to accept cookies. Cookies are used to keep a record of what modules have been completed. Check that you have completed all of the training in the module and then either consult your system administrator/help desk or use another workstation.

7. What should I do with the certificate of completion for the training?

Answer:Most of the cybersecurity training products include the option to print out a certificate of completion after the training is completed. You should print the certificate, sign it, and give it to your local training coordinator. Please DO NOT fax the certificates back, since there is no central repository for records to be kept.

8. The certificate did not print. Can I have it emailed to me?

Answer: No. Certificates are not recoverable once the window has been closed. The training will need to be repeated if the certificate fails to print. Make sure the printer that you intend to use is turned on, properly configured with the workstation, and has paper before beginning the training. The courseware will prompt your computer to print the certificate of completion when all of the training has been completed.

9. What should I do when the CD does not seem to work?

Answer: A defective CD-ROM is extremely rare. If it doesn't seem to work, try the following:

  1. Attempt to run the CD-ROM from multiple PCs. If you have a home computer, you might want to try it there.
  2. Try running the CD-ROM on a stand-alone computer to avoid network configuration issues. Contact your local System Administrator or Help Desk if the problem continues.
  3. 3. If you have tried all of these suggestions and you are still experiencing difficulties, send an email to

10. What training is required before a person may be given DoD network access?

Answer: Authorized users of DoD information systems are required to take the initial and annual DOD Cyber Awareness Challenge training prior to gaining access. Individual DoD Components may have additional requirements.

11. What is the approximate run time of all of the different products?

Answer: The approximate run times are listed in the Online Catalog. Since instructions are self-paced, run times may vary.

12. Which cybersecurity Products have been discontinued?

Answer: The following IA Training Products have been discontinued:

  • CD - Computer Network Defense Version 2.0, December 2006, discontinued as of March 2014
  • CD - Critical Infrastructure Protection discontinued as of August 2005.
  • CD - Windows 2000 Security Date 04/04– Ver 1.0 discontinued as of June 2005.
  • CD - System Administrator Incident Preparation & Response (SAIPR) for Windows NT.
  • CD - Information Assurance (IA) for Auditors & Evaluators discontinued as of September 2004.
  • CD - Information Age Technology, V 2.1 discontinued as of August 2004.
  • CD - Secret and Below Interoperability (SABI) discontinued as of October 2006.
  • CD - Information Assurance in Defense in Depth discontinued as of October 2006.
  • CD - Public Key Infrastructure (PKI) discontinued as of October 2006.
  • CD - DITSCAP as of March 2008.
  • CD - HBSS Policy Auditor as of October 2017
  • CBT - HBSS Policy Auditor as of March 2017
  • CD/WBT - DIACAP as of May 2017

13. Where are the "Operational Information Systems Security (OISS) Parts 1 & 2" CDs?

Answer: The "Operational Information Systems Security (OISS) Parts 1 & 2" CDs were revised under a new name "Information Assurance Policy & Technology (IAP&T)" - October 2007.

14. Why does IE 11 not support prompting and printing of the training certificate for the Cyber Awareness Challenge training?

Answer: The Cyber Awareness Challenge training works properly in IE 9, 10 and 11 if you adjust the compatibility viewing setting. Select Tools => Compatibility View Settings => (add)

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